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If you have any questions about the student device initiative distribution process, or would like additional details about how to access the Device Registration and Insurance Program, please feel free to access our Frequently Asked Questions informational section below:

HAMPTON TOWNSHIP SCHOOL DISTRICT

DEVICE REGISTRATION AND INSURANCE FREQUENTLY ASKED QUESTIONS

*Updated 8/1/2019*

 

 

FAQs Regarding Logistics and the Insurance Program:

Q1: If my child is going to be in grades 2, 4, 7, or 12 during the 2019-2020 school year, what do I need to do in order to get a device for my child? 
A1: Parents or guardians of students in grades 2, 4, 7, and 12 need to register their child’s device online through the One2One device insurance program. This registration and decision on whether to accept or decline the insurance, is required before a device will be issued to your child and needs to be completed anytime from August 1 to August 15, 2019.  

Q2: Should parents of 2nd graders purchase insurance now or in January?
A2: Since the 2nd grade students will be receiving their devices in August, parents need to register their students’ devices and either accept or decline insurance during the August 1 to August 15 window. The insurance policy covers the iPads while the students are at school; during the second semester, the insurance policy covers the iPads both at school and at home.

Q3: How can I register more than one child?
A3: Each child’s device and the option to accept or decline insurance for each child needs to be completed separately. To register more than one child, complete the registration for one child, then access the One2One website again and complete the process for your next child.

Q4: After I complete registration and decide whether I would like to purchase insurance, what is needed in order for my child to receive a device?
A4: No further action is needed – children in grades 2, 4, 7, and 12 will be issued a device at school during the first few weeks of school. Students in grades 3, 5, 6, 8, 9, 10, and 11 will keep their devices which were issued last year. 

Q5: Who owns the device? 
A5: Although families will take temporary possession of the device, the device remains the property of HTSD. The device is for educational purposes only. 

Q6: What is purpose of the One2One device insurance program?
A6: Families who purchase the insurance through One2One Risk Management will cap their financial obligation to a reasonable deductible rather than bearing the full cost of loss or damage to the device(s).

Q7: What is the annual cost of the insurance coverage?
A7: The annual cost of the insurance is $25.00 for the first student, $20.00 for the second student in a family, and $15.00 for the third student in a family. The family cap is $60.00. The insurance coverage fee is waived for families who are on the free and reduced lunch program.

Q8: What is the cost of the deductible?
A8: The deductible is $25.00 per occurrence.

Q9: How do I pay for the insurance coverage?
A9: Families are encouraged to use a credit card directly through the One2One website to purchase insurance. However, if families do not wish to use a credit card, families can purchase an “insurance cash card” according to the scale above (cash or check made payable to “Hampton Township School District”) through the school office. The school office will provide an “insurance cash card” which can be used as a credit card online for payment. Please note the insurance cash card is only good on the One2One website and has no cash value elsewhere, and that one insurance cash card must be purchased separately for each insurance policy.

Q10: Is the One2One website secure?
A10: Yes, the One2One website is secure and all information is confidential.

Q11: What is the policy period for 2019-2020?
A11: The policy period will begin on the date of enrollment through August 15, 2020 at 11:59 PM. To ensure continuous coverage, families will be contacted by the District in Summer 2019 to begin the renewal process for the 2019-2020 school year.  If you miss the August 15 enrollment date you can still register, you will just be without coverage until registration is completed.

Q12: What does the insurance cover?
A12: The insurance covers all physical components of the device, including hard drive and battery failure, and theft of the device with a police report.

Q13: What does the insurance NOT cover?
A13: The insurance does NOT cover loss of the device; loss of the carrying case; reasonable wear and tear such as scratches, dents, work keys, etc.; and damage as a result of reckless abuse or willful conduct.

Q14: Is it mandatory to purchase the One2One device insurance?
A14: No, device insurance is not mandatory; however, please be aware that the parent or guardian will then be responsible for the full repair/replacement costs of the student’s device -- including drops and damages, hardware issues, battery failure, and any other unexpected issues not a fault of the user.

Q15: How much does it cost to replace a device if I do NOT elect to purchase insurance?
A15: Full replacement cost for the laptop is $372 for the HP ProBook plus $21 for the case and $294 for the iPad plus $35 for the case.  

Q16: What if a student enrolls/withdrawals during the school year?
A16: The student may be eligible for a pro-rated insurance premium/refund by semester.

 

FAQs Regarding Devices and Issues:

Q17 What do I do if the device stops working or is damaged at home?
A17: Students should bring their device to school the next day and access the Student Help Desk in their school’s library. Staff will be available to guide the student and family in any repair and replacement procedures. If necessary, a temporary replacement device will be issued to the student. The District’s Technology Services Department will be responsible for the repair of laptop computers and iPads.

Q18: What does my student do if the device stops working at school?
A18 Students should obtain a pass from their teacher and go to the Student Help Desk in the school’s library. Staff will be available to guide the student and family in any repair and replacement procedures. If necessary, a temporary replacement device will be issued to the student. The District’s Technology Services Department will be responsible for the repair of laptop computers and iPads.

Q19: Do you have to pay the deductible if the device just stops working?
A19: If the device stops working, the Technology Services Department will examine the device to determine the problem and whether an insurance claim is necessary.

Q20: What if the device is stolen?
A20: Families must file a police report and pay the $25.00 deductible for a replacement device.  The case is not included under the device insurance and would need to be purchased separately if also stolen.

 

FAQs about Devices at Home:

Q21: What if a parent does not have the ability to register the device online?
A21 Parents are welcome to call Karen Wheeler at (412) 492-6321 or email at wheeler@ht-sd.org for assistance in registering their child’s device.

Q22 What if my family needs support in obtaining WiFi?
A22: There are several support mechanisms in place for families who would like assistance in obtaining WiFi at home; please see your building principal for additional information.

Q23: Do the devices come with a protective cover, or do parents need to purchase something?
A23: Parents do not need to purchase any covers. The iPads come with a hardened case, and the laptops will come with a protective sleeve that students can use to protect their devices.

Q24: Can the students keep their devices over the summer?
A24 Yes, students can keep their devices over the summer.

Q25: Should students bring power cords to school?
A25: No, students should bring a fully-charged device to school and leave their power cords at home.

Q26: What if my child loses the power cord or case?
A26: If your child loses the power cord or case, please contact the Technology Services Department for a current replacement cost.

Q27: Can my child upload games or apps on his/her device?
A27: Only the district can upload software and applications on the student devices.

Q28: Will students need to create their own Apple ID?
A28: No, the district will create the students’ ID for them and teach the students how to access their devices during the hands-on sessions after they receive their devices in August.

Q29: What kinds of filters will be in place for the students’ computer use?
A29: Devices will be filtered in the same way both at school and at home.

Q30: How will the devices be labeled?
A30: Each device will have an identification label which will include the device number and the student’s name.

Q31: What other resources can I obtain to help me filter my internet at home?
A31 Parents can look for helpful resources through Common Sense Media or through the Fred Rogers Center.

Q32: Will my second grader be using the iPads before they come home in January?
A32: Yes, students will begin using their iPads at school after their hands-on orientation in August.

Q33: Can I use my home printer with the student laptop?
A33: The District does not have the ability to support home printing, but if your home printer does not require software or drivers to be installed then it is possible that the student’s device will be compatible.

 

Additional FAQs Regarding Roll Out and Where to Get More Information:

Q34: What grade levels will receive devices over the next few years?
A34: Starting with the 2017-2018 school year, over the next four years, students in grades 1-12 will receive a device as they move through specific grade levels. Distribution points will happen when students move through grades 2, 4, 7, and 9. Here is an overview of which grade levels will have devices by year:

  • 2017-2018: Grade 2 (iPads), Grades 4, 7, and 9 (laptops)
  • 2018-2019: Grade 2 and 3 (iPads), Grades 4, 5, 7, 8, 9 & 10 (laptops)
  • 2019-2020: Grade 2 and 3 (iPads), Grades 4-11 (laptops), Grade 12 (Chromebook)
  • 2020-2021: Grades 1, 2 and 3 (iPads), Grades 4-12 (laptops)

Q35: What are the dimensions and specifications of the laptops?
A35: There are two main Windows devices being assigned to students.  The July 2017 through June 2019 G1 model and the updated G3 model starting with the July 2019 purchasing cycle.

Specifications for each are below:

The July 2019 G3 Model Laptop is:

Product - HP ProBook 11 x360 EE G3 PC

Operating system - Windows 10 Education 64-bit

Processor - Intel Celeron N series with Intel HD Graphics 600 (4MB Cache)

Integrated camera - 5 MP camera

Audio - HD audio, dual speakers

Display - 11.6" HD (1366x768) LED SVA 220 with Webcam slim Touchscreen

Memory - 4 GB 1600 DDR3 SDRAM (1D)

Internal Storage - 128 GB SSD M2 SATA-3 TLC

Ports and Connectors - 2 USB 3.1 Gen 1; 1 USB Type-C™ (Data transfer, power delivery); 1 RJ-45 (10/100/1000 GbE NIC); 1 headphone/microphone combo; 1 HDMI 2.0a; 1 AC power (Cables are not included.)

Keyboard - Smoke Gray Clickpad spill-resistant Keyboard

Wireless - Intel 9260 AC 2x2 nvP 160MHz +BlueTooth 5 WW

AC Adapter - 45 Watt Smart nPFC Right Angle AC Adapter

Power Cord - Power Cord - 1.0 Meters

Battery - 3 Cell 48 WHr Long Life Battery

Warranty - 1/1/0 Warranty

Dimensions (W x D x H) 11.8 x 8.11 x 0.78 in - 30 x 20.59 x 1.99 cm

The July 2017-June 2019 G1 Model Laptop is:

Product - HP ProBook 11 x360 EE G1 PC

Operating system - Windows 10 Education 64-bit

Processor - Intel® Celeron N3350 (1.1GHz w/Turbo, 2MB L3 Cache, 4GB, with integrated HD graphics)

Integrated camera - Integrated FHD 1080p NoMic Tablet Mode 2nd Webcam

Display - 11.6" HD (1366x768) LED SVA with Webcam slim Touchscreen

Memory - 4 GB 1600 DDR3 SDRAM (1D)

Internal Storage - 128 GB M2 SATA-3 TLC SSD

Keyboard - Smoke Gray Clickpad spill-resistant Keyboard

Wireless LAN - Intel 7265 802.11 a/b/g/n/ac 2x2 nvP+Bluetooth 4.2

AC Adapter - 45 Watt Smart nPFC Right Angle AC Adapter

Power Cord - Power Cord - 1.0 Meters

Battery - 3 Cell 41 WHr Long Life Battery

Warranty - 1/1/0 Warranty

Dimensions (W x D x H) 8.19 x 11.91 x 0.78 in (20.79 x 30.24 x 1.99 cm)

Q36: Where can I find out more information?
A36: If you would like more information, please feel free to contact your building principal. Information is also available on the District’s webpage under Digital Transformation.



 

 

               Now Available

 

Events

  • September 2019
    • 09/23 D - First Day of Autumn
    • 09/23 HHS - 12th Grade Vision Screening
    • 09/23 HMS - Student and Staff Photos
    • 09/24 W - Group Student Photos
    • 09/25 C - Group Student Photos
    • 09/25 P - Grades K- 5 Vision Screening

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