FAQs Regarding Logistics and the Insurance Program:
Q: What do I need to do first in order to obtain a device for my child?
A: Parents or guardians of students in grades 2, 4, 7, and 9 need to complete two simple tasks by October 23rd in order to obtain a device for their child:
Complete the Student Device User Agreement (the link is also available on the District’s website), and
Register your child’s device online through the One2One device insurance program. After that registration, you will be guided to accept or decline insurance for your child’s device. This registration, and decision on whether to accept or decline the insurance, is required before a device will be issued to your child either at school (for grade 2) or at the Device Distribution Night (for grades 4, 7, and 9).
Q: Should parents of 2nd graders purchase insurance now or in January?
A: Since the 2nd grade students will be receiving their devices in October, parents need to register their students’ devices and either accept or decline insurance by October 23rd. The insurance policy covers the iPads while the students are at school; during the second semester, the insurance policy covers the iPads both at school and at home.
Q: How can I register more than one child?
A: Each child’s device and the option to accept or decline insurance for each child needs to be completed separately. To register more than one child, complete the registration for one child, then access the One2One website again and complete the process for your next child.
Q: After I complete registration and decide whether I would like to purchase insurance, what is needed in order for me to pick up the device?
A: Families will need to access, print, read and sign the Student User Agreement Form located on the District’s website and also in the email sent to parents and guardians, and either send in this form to school (for grade 2), or bring this form to the Device Distribution Night scheduled for your student’s building (for grades 4, 7, and 9).
Q: Who owns the device?
A: Although families will take temporary possession of the device, the device remains the property of HTSD. The device is for educational purposes only. Please note that in the Student Device User Agreement, students and parents attest that they will not uninstall, disable and/or modify any hardware or software installed on the device or install new or additional programs on the device.
Q: What is purpose of the One2One device insurance program?
A: Families who purchase the insurance through One2One Risk Management will cap their financial obligation to a reasonable deductible rather than bearing the full cost of loss or damage to the device(s).
Q: What is the annual cost of the insurance coverage?
A: The annual cost of the insurance is $25.00 for the first student, $20.00 for the second student in a family, and $15.00 for the third student in a family. The family cap is $60.00. The insurance coverage fee is waived for families who are on the free and reduced lunch program.
Q: What is the cost of the deductible?
A: The deductible is $25.00 per occurrence.
Q: How do I pay for the insurance coverage?
A: Families are encouraged to use a credit card directly through the One2One website to purchase insurance. However, if families do not wish to use a credit card, families can purchase an “insurance cash card” according to the scale above (cash or check made payable to “Hampton Township School District”) through the school office. The school office will provide an “insurance cash card” which can be used as a credit card online for payment. Please note the insurance cash card is only good on the One2One website and has no cash value elsewhere, and that one insurance cash card must be purchased separately for each insurance policy.
Q: Is the One2One website secure?
A: Yes, the One2One website is secure and all information is confidential.
Q: What is the policy period for 2017-2018?
A: The policy period will begin on the date of enrollment through August 15, 2018 at 11:59 PM. To ensure continuous coverage, families will be contacted by the District in August 2018 to begin the renewal process for the 2018-2019 school year.
Q: What does the insurance cover?
A: The insurance covers all physical components of the device, including hard drive and battery failure, and theft of the device with a police report.
Q: What does the insurance NOT cover?
A: The insurance does NOT cover loss of the device; loss of the carrying case; reasonable wear and tear such as scratches, dents, work keys, etc.; and damage as a result of reckless abuse or willful conduct.
Q: Is it mandatory to purchase the One2One device insurance?
A: No, device insurance is not mandatory; however, please be aware that the parent or guardian will then be responsible for the full repair/replacement costs of the student’s device -- including drops and damages, hardware issues, battery failure, and any other unexpected issues not a fault of the user.
Q: How much does it cost to replace a device if I do NOT elect to purchase insurance?
A: The replacement cost for the laptops for grades 4, 7, and 9 is $388. The replacement cost for the iPads for grade 2 is $294.
Q: What if a student enrolls/withdrawals during the school year?
A: The student may be eligible for a pro-rated insurance premium/refund by semester.
Q: What if my child is going to get a new device next year -- e.g. she has an iPad this year but will be getting a laptop next year?
A: The District will have another Device Distribution Night at the beginning of the school year so that students can bring in their District-issued iPads from second grade and receive a District-issued laptop for third grade.
FAQs Regarding Devices and Issues:
Q: What do I do if the device stops working or is damaged at home?
A: Students should bring their device to school the next day and access the Student Help Desk in their school’s library. Staff will be available to guide the student and family in any repair and replacement procedures. If necessary, a temporary replacement device will be issued to the student. The District’s Technology Services Department will be responsible for the repair of laptop computers and iPads.
Q: What does my student do if the device stops working at school?
A: Students should obtain a pass from their teacher and go to the Student Help Desk in the school’s library. Staff will be available to guide the student and family in any repair and replacement procedures. If necessary, a temporary replacement device will be issued to the student. The District’s Technology Services Department will be responsible for the repair of laptop computers and iPads.
Q: Do you have to pay the deductible if the device just stops working?
A: If the device stops working, the Technology Services Department will examine the device to determine the problem and whether an insurance claim is necessary. If there is a manufacturer’s defect or a battery issue covered under warranty, the parents will not have to pay the deductible.
Q: What if the device is stolen?
A: Families must file a police report and pay the $25.00 deductible for a replacement device.
FAQs about Devices at Home:
Q: What if a parent does not have the ability to register the device online?
A: Parents are welcome to go to the Hampton Community Library to access online services. Parents may also register the evening of the Device Distribution Night at computers available at their child’s school.
Q: What if I do not have a printer at home to print out the Student User Agreement Form, or I forget to bring the agreement to Device Distribution Night?
A: We will have additional copies of the Student User Agreement Form in the school’s main office and on Device Distribution Night; however, both the student and the parent must sign the form before the device will be issued to the parent.
Q: What if my family needs support in obtaining WiFi?
A: There are several support mechanisms in place for families who would like assistance in obtaining WiFi at home; please see your building principal for additional information.
Q: Do the devices come with a protective cover, or do parents need to purchase something?
A: Parents do not need to purchase any covers. The iPads come with a hardened case, and the laptops will come with a protective sleeve that students can use to protect their devices.
Q: Can the students keep their devices over the summer?
A: Yes, students can keep their devices over the summer.
Q: Should students bring power cords to school?
A: No, students should bring a fully-charged device to school and leave their power cords at home.
Q: What if my child loses the power cord or case?
A: If your child loses the power cord or case, please contact the Technology Services Department for a current replacement cost.
Q: Can my child upload games or apps on his/her device?
A: Only the district can upload software and applications on the student devices.
Q: Will students need to create their own Apple ID?
A: No, the district will create the students’ ID for them and teach the students how to access their devices during the hands-on sessions after they receive their devices in October.
Q: What kinds of filters will be in place for the students’ computer use?
A: Devices will be filtered in the same way both at school and at home.
Q: How will the devices be labeled?
A: Each device will have an identification label which will include the device number and the student’s name.
Q: What other resources can I obtain to help me filter my internet at home?
A: Parents can look for helpful resources through Common Sense Media or through the Fred Rogers Center.
Q: Will my second grader be using the iPads before they come home in January?
A: Yes, students will begin using their iPads at school after their hands-on orientation in October.
Q: Can I use my home printer with the student laptop?
A: The District does not have the ability to support home printing, but if your home printer does not require software or drivers to be installed then it is possible the student’s device will be compatible.
Additional FAQs Regarding Roll Out and Where to Get More Information:
Q: What grade levels will receive devices over the next few years?
A: Over the next four years, students in grades 1-12 will receive a device as they move through specific grade levels. Distribution points will happen when students move through grades 2, 4, 7, and 9. Here is an overview of which grade levels will have devices by year:
- 2017-2018: Grade 2 (iPads), Grades 4, 7, and 9 (laptops)
- 2018-2019: Grade 2 (iPads), Grades 3, 4, 5, 7, 8, 9 & 10 (laptops)
- 2019-2020: Grade 2 (iPads), Grades 3-12 (laptops)
- 2020-2021: Grades 1 and 2 (iPads), Grades 3-12 (laptops)
Q: What are the dimensions and specifications of the laptops?
A: The Windows Device Specifications are:
Product - HP ProBook 11 x360 EE G1 PC
Operating system - Windows 10 Education 64-bit
Processor - Intel® Celeron N3350 (1.1GHz w/Turbo, 2MB L3 Cache, 4GB, with integrated HD graphics)
Integrated camera - Integrated FHD 1080p NoMic Tablet Mode 2nd Webcam
Display - 11.6" HD (1366x768) LED SVA with Webcam slim Touchscreen
Memory - 4 GB 1600 DDR3 SDRAM (1D)
Internal Storage - 128 GB M2 SATA-3 TLC SSD
Keyboard - Smoke Gray Clickpad spill-resistant Keyboard
Wireless LAN - Intel 7265 802.11 a/b/g/n/ac 2x2 nvP+Bluetooth 4.2
AC Adapter - 45 Watt Smart nPFC Right Angle AC Adapter
Power Cord - Power Cord - 1.0 Meters
Battery - 3 Cell 41 WHr Long Life Battery
Warranty - 1/1/0 Warranty
Dimensions (W x D x H) 8.19 x 11.91 x 0.78 in (20.79 x 30.24 x 1.99 cm)
Q: Where can I find out more information?
A: If you would like more information, please feel free to attend the Parent Information Nights or contact your building principal. All information is also available on the District’s webpage under Arts & Academics/Digital Transformation.